:root{--bg-color:#fff;--panel-bg:#f0f8ffb3;--border-color:#0f172a1a;--text-main:#1e3a8a;--text-muted:#64748b;--accent-primary:#2563eb;--accent-hover:#1d4ed8;--success:#059669;--warning:#d97706;--danger:#dc2626}body{background-color:var(--bg-color);color:var(--text-main);background-image:radial-gradient(circle at 100% 0,#2563eb0d,#0000 40%),radial-gradient(circle at 0 100%,#0596690d,#0000 40%);flex-direction:column;min-height:100vh;margin:0;font-family:Inter,Segoe UI,Tahoma,Geneva,Verdana,sans-serif;display:flex}*{box-sizing:border-box}.glass-panel{background:var(--panel-bg);-webkit-backdrop-filter:blur(12px);border:1px solid var(--border-color);border-radius:16px;padding:24px;transition:transform .2s,box-shadow .2s;box-shadow:0 4px 30px #0000001a}.glass-panel:hover{box-shadow:0 8px 32px #0003}h1,h2,h3{letter-spacing:-.02em;margin-top:0;font-weight:600}.section-title{color:var(--text-main);align-items:center;gap:8px;margin-bottom:8px;font-size:1.1rem;display:flex}.btn-back{color:var(--text-primary);border:1px solid var(--border-color);background:0 0;margin-bottom:20px}.btn-back:hover{background:#ffffff0d}.nav-bar{align-items:center;gap:20px;margin-bottom:10px;display:flex}.nav-ticket-id{color:var(--text-muted);font-family:monospace;font-size:.9rem}.dashboard-container{max-width:1200px;margin:0 auto}.dashboard-header{justify-content:space-between;align-items:center;margin-bottom:30px;display:flex}.metrics{gap:12px;display:flex}.metric-badge{background:var(--surface-bg);border:1px solid var(--border-color);border-radius:20px;padding:6px 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#3b82f666}.agent-avatar{background:var(--primary);text-transform:uppercase;border-radius:50%;justify-content:center;align-items:center;width:24px;height:24px;font-size:.7rem;font-weight:700;display:flex}.unassigned-badge{color:#ef4444;border:1px dashed #ef4444;border-radius:4px;padding:2px 6px;font-size:.7rem}.empty-column{text-align:center;color:var(--text-muted);padding:20px 0;font-size:.9rem;font-style:italic}.section-desc{color:var(--text-muted);margin-bottom:16px;font-size:.85rem}.input-group{flex-direction:column;gap:6px;margin-bottom:16px;display:flex}label{color:var(--text-muted);font-size:.85rem;font-weight:500}select,input,textarea{border:1px solid var(--border-color);color:var(--text-main);background:#fffc;border-radius:8px;outline:none;padding:10px 14px;font-family:inherit;font-size:.95rem;transition:all .2s}select:focus,input:focus,textarea:focus{border-color:var(--accent-primary);box-shadow:0 0 0 2px #3b82f633}.badge{text-transform:uppercase;letter-spacing:.05em;border-radius:9999px;padding:4px 10px;font-size:.75rem;font-weight:600;display:inline-block}.badge.green{color:#34d399;background:#10b98133;border:1px solid #10b9814d}.badge.gray{color:#cbd5e1;background:#94a3b833;border:1px solid #94a3b84d}.message-list{flex-direction:column;gap:12px;max-height:400px;margin-bottom:20px;padding-right:8px;display:flex;overflow-y:auto}.message-list::-webkit-scrollbar{width:6px}.message-list::-webkit-scrollbar-thumb{background:#fff3;border-radius:3px}.chat-bubble{border-radius:12px;max-width:80%;padding:12px 16px;font-size:.9rem;line-height:1.5;animation:.3s ease-out forwards slideIn}.chat-bubble.inbound{border:1px solid 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